Terms of Service

Welcome to Flightbook. By calling our number, using our website, or engaging our services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Flight Booking Specialists.

We provides the following services:

• Flight booking and reservation assistance
• Flight changes and modifications
• Flight cancellations and refund processing
• Seat selection and upgrade assistance
• Multi-city itinerary planning
• 24/7 customer support for urgent travel needs
• Travel consultation and advisory services

Service Availability: Our services are available 24/7, though response times may vary during peak travel periods or high call volumes.

As a customer using our services, you agree to:

• Provide accurate and complete information for all bookings
• Review all flight details before confirming reservations
• Make timely payments for all booking fees and airline charges
• Notify us promptly of any changes to your contact information
• Comply with all airline policies and travel requirements
• Treat our staff with respect and professionalism
• Verify passport, visa, and identification requirements for international travel

Our service fees are separate from airline ticket costs and are non-refundable unless otherwise specified:

• Service fees are charged per booking transaction
• Payment is required at the time of booking confirmation
• We accept major credit cards and secure payment methods
• All fees are disclosed before payment processing
• Additional fees may apply for complex itineraries or special requests

Airline Charges: Ticket prices, baggage fees, seat selection fees, and change fees are set by airlines and are separate from our service fees.

Cancellation and refund policies depend on the airline and ticket type:

• Refund eligibility is determined by airline policies, not our company
• We will assist in processing refund requests according to airline terms
• Refund processing times vary by airline (typically 7-20 business days)
• Service fees are non-refundable regardless of ticket refund status
• Cancellation fees may apply as determined by airline policies

Please understand the following limitations of our services:

• We are not responsible for airline schedule changes, delays, or cancellations
• Flight availability and pricing are subject to change until confirmed
• We cannot guarantee specific seat assignments or upgrade availability
• Weather, mechanical issues, and other factors beyond our control may affect travel
• We are not liable for missed connections or travel disruptions
• Travel insurance is recommended and available through third-party providers

Service Limitation: Our liability is limited to the service fees paid to us and does not include airline ticket costs, accommodation, or other travel expenses.

You may not use our services for:

• Any illegal activities or fraudulent transactions
• Making false or misleading booking information
• Reselling our services without authorization
• Harassing or abusing our staff members
• Attempting to circumvent payment or security measures
• Using automated systems to access our services

Violation of these terms may result in immediate termination of services and potential legal action.

Your privacy and security are important to us:

• We protect your personal information according to our Privacy Policy
• Payment information is processed through secure, encrypted systems
• We do not sell or share your information with unauthorized parties
• Call recordings may be used for quality assurance and training

Please review our Privacy Policy for detailed information about how we handle your data.

If you have concerns about our services:

• Contact our customer service team first to resolve issues
• Provide detailed information about your concerns
• We will investigate and respond within a reasonable timeframe
• Serious disputes may be subject to arbitration

We are committed to resolving customer concerns fairly and efficiently.

These Terms of Service are governed by applicable federal and state laws. Any legal disputes will be resolved in the appropriate jurisdiction.

International Travel: International flights are subject to additional terms including the Montreal Convention and individual airline policies for international carriage.

We may update these Terms of Service to reflect changes in our services or legal requirements:

• Updated terms will be posted on our website
• Material changes will be communicated via email when possible
• Continued use of our services constitutes acceptance of updated terms
• Previous versions remain accessible upon request

For questions about these Terms of Service or to discuss any service-related matters, please contact us directly. Our customer service team is available 24/7 to assist with your travel needs and address any concerns.