Privacy Policy

This Privacy Policy applies to Flightbook and describes how we handle your personal information when you use our flight booking assistance services. By using our services, you agree to the collection and use of information in accordance with this policy.

To provide you with professional flight booking assistance, we collect the following types of information:

Booking Information

• Your name and contact details (phone number, email address)
• Travel preferences and destination information
• Flight dates, times, and passenger details
• Payment information (processed securely through encrypted systems)
• Special requests or accommodation needs

Technical Information

• IP address and browser information for security purposes
• Website usage data to improve our services
• Call recordings for quality assurance and training

We use your personal information exclusively for legitimate business purposes related to flight booking services:

• Processing and managing your flight bookings and reservations
• Communicating with you about your travel arrangements
• Providing customer support and assistance
• Processing payments and handling refunds when applicable
• Coordinating with airlines for bookings, changes, and cancellations
• Improving our services based on customer feedback
• Complying with legal requirements and industry regulations

We do not use your information for marketing purposes unless you explicitly opt in.

We only share your information when necessary to complete your flight booking or as required by law:

Airlines and Travel Partners

We share booking details with airlines (Delta, United, American Airlines) and their systems to process your reservations, changes, and cancellations.

Payment Processors

Payment information is securely transmitted to authorized payment processors to complete transactions.

Legal Requirements

We may disclose information if required by law, court order, or government request.

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing systems
• Limited access to personal information on a need-to-know basis
• Regular security audits and updates
• Staff training on privacy and security protocols

While we strive to protect your information, no internet transmission is 100% secure. We encourage you to protect your account information and contact us immediately if you suspect any unauthorized access.

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Our website uses cookies to improve your browsing experience and analyze website performance. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Performance Cookies: Allow us to improve website speed and reliability

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Booking records: 7 years for accounting and legal purposes
• Call recordings: 2 years for quality assurance
• Website analytics: 26 months
• Marketing data: Until you opt out or request deletion

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Modified" date
• Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.